The challenge
Dinner rush created a painful tradeoff: answer the phone or keep the line moving. Missed calls meant missed pickup orders and frustrated regulars.
The Tilvo setup
Tilvo Voice AI answered calls, handled menu questions, confirmed modifiers, suggested add-ons, and routed orders into the same direct ordering workflow.
Measured outcomes
-31%
missed call order loss
+18%
phone order capture
24/7
call coverage
Products used
Voice AI OrderingKitchen TabletPOS Integrations
